Novell announced today that its Global Support and Services organization has achieved certification under the prestigious Support Center Practices (SCP) Certification program. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and customer satisfaction, and it represents best practices in the industry. Novell achieved certification after an extensive audit of support capabilities. As a result, Novell® customers will get predictable, reliable support from Novell in keeping their IT infrastructure in top condition. [Novell]
Thursday, January 05, 2006
Novell Only Linux Vendor to Earn Prestigious Support Certification
Joins 200 world class organizations certified under the Support Center Practices (SCP) Certification Program
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